Voice diagnostic log
8-point diagnostic results across all 15 modules.
Voice Diagnostic Log
Each module ships with the 8-point Training Diagnostic from 03_Training-Register.md run against it. Results logged here before the module is considered committed.
M01 · The HiON system and the role split
Diagnostic version: 8-point Training Diagnostic v0.1 Run date: 2026-05-19 Result: PASS 8/8 (one borderline)
| # | Question | Result | Notes |
|---|---|---|---|
| 1 | Senior infrastructure operator briefing — not a marketer? | PASS | Section 3 opens with operational consequence, not motivation. Section 4 is declarative and dense throughout. No promotional language detected. |
| 2 | Load-bearing number near the top of the module? | PASS (borderline) | First numbered claim appears in Section 4.2 (Franchisee subsection): the $0.05/kWh Royalty rate. This is one section into the content. Acceptable; could be sharpened in v0.2 by surfacing one number into Section 3 or 4.1. |
| 3 | Any words from the Never list (including job aids, drills, facilitator notes)? | PASS | Scanned for: clean, green, sustainable, eco, climate, decarbonization, disrupt, revolutionize, game-changing, family, journey, passionate, excited, thrilled, simply, basically, truly, very, quite, absolutely, definitely, honestly, frankly, essentially, “we believe / we’re committed / we’re excited,” and the franchise clichés (be your own boss, join the family, proven system, turnkey, lifestyle business, hands-on, ground floor). None present. |
| 4 | Exclamation points anywhere? | PASS | None. Confirmed across all 12 sections and all 5 decision drills. |
| 5 | Could any sentence appear unchanged in five other franchise training programs? | PASS | Section 3’s misrepresentation examples are HiON-Tesla-Site Host specific. Section 4.5’s Tesla-bypass prohibitions are HiON-specific. Drills reference Parker site, FranTech, $87 driver dispute, named SBA collateral schedule, named iMessage-from-COO scenario — all operationally specific. |
| 6 | Hedges in place on every financial, regulatory, eligibility, valuation, or Tesla-network claim? | PASS | Royalty rate carries [CONFIRM] tag. MSA scope carries [CONFIRM]. Settlement cadence carries [CONFIRM]. No Item 19 territory in this module (no financial performance representations). No tax claims. No valuation claims. |
| 7 | Wince test — would Joe Lewis read this aloud at an IFA panel without wincing? | PASS | Voice is declarative, no apologetics, no fluff. Section 3 paragraph 1 (“Site Hosts assume they are paying for the equipment…”) reads as analysis, not marketing. The imperative passages in Section 4.5 (“Do not contact Tesla directly. Not to ask a question…”) match the playbook’s voice for procedural rules. |
| 8 | Could the learner pass Section 7 assessment without being able to perform the actual job? | PASS | Knowledge check (10 closed-form questions) is memorizable. The application demonstration (5-minute live role-play with three loaded attorney questions, scored on role-split maintenance + correct escalation + cited basis) requires real-time operational competence. A trainee who has only memorized cannot pass the role-play. |
Action items from diagnostic:
- Borderline call on #2 — consider surfacing one operational number into Section 3 or 4.1 for v0.2 if the user flags it. Not blocking.
M01 · v0.2 (source-verification revision against Operations Manual v1.0)
Diagnostic version: 8-point Training Diagnostic v0.1 Run date: 2026-05-19 Result: PASS 8/8
| # | Question | Result | Notes |
|---|---|---|---|
| 1 | Senior infrastructure operator briefing — not a marketer? | PASS | Voice unchanged from v0.1. Added §2.1.3 and §2.1.4 content reads consistently with the rest of the module. |
| 2 | Load-bearing number near the top of the module? | PASS | Borderline call from v0.1 partially addressed: Section 4.2 now leads with the specific FA Section 5 fee citation; Section 4.7 leads with the 24/7/365 standard numerals. |
| 3 | Any words from the Never list? | PASS | Re-scanned across new Section 4.6 and 4.7, new Drill 5.6, new Error 6.6, and the revised Change Log. None present. |
| 4 | Exclamation points anywhere? | PASS | None. |
| 5 | Could any sentence appear unchanged in five other franchise training programs? | PASS | New content (NACS / SAE J3400, 24/7/365, False Call-Out) is HiON-Tesla specific. Drill 5.6 (Site Host after-hours gate) is operationally specific to the HiON model. |
| 6 | Hedges in place on every financial, regulatory, eligibility, valuation, or Tesla-network claim? | PASS | Royalty rate removed entirely (Manual does not restate fee amounts; module references FA Section 5 without quoting a number). MSA-mechanic claims still flagged [CONFIRM] pending MSA primary review. |
| 7 | Wince test (Joe Lewis at IFA panel)? | PASS | Voice held across the expansion to 90 minutes. |
| 8 | Could the learner pass Section 7 assessment without performing the actual job? | PASS | Knowledge check Q9 updated from royalty-rate question to 24/7/365 operation question. Application demonstration unchanged in shape, with Question 2 expanded to test §2.1.4 access-restriction recognition. |
Action items from v0.2 diagnostic: none. Module ready for SME review pending FA/MSA primary sources for the four outstanding claims in Source-Gaps-Log.md.
M02 · Governance, the Manual, support, and escalation — v0.1
Diagnostic version: 8-point Training Diagnostic v0.1 Run date: 2026-05-19 Result: PASS 8/8
| # | Question | Result | Notes |
|---|---|---|---|
| 1 | Senior infrastructure operator briefing — not a marketer? | PASS | Section 3 opens with operating-contract consequences. Every section ladders to a [MANDATORY] standard with cited basis. No promotional language detected. |
| 2 | Load-bearing number near the top of the module? | PASS | §4.1 leads with the five-label table; §4.4 leads with the 5-BD acknowledgment / 20-BD decision timeline; §4.7 leads with SEV-tier numeric response times. |
| 3 | Any words from the Never list? | PASS | Scanned across 10 core sections, 8 drills, 9 errors, 12 knowledge-check items, 8 job aids, and facilitator notes. Used “must” extensively (proper required-standard language per §1.2.2). No filler intensifiers, no climate/franchise-cliché language, no “we’re committed/passionate/excited.” |
| 4 | Exclamation points anywhere? | PASS | None. |
| 5 | Could any sentence appear unchanged in five other franchise training programs? | PASS | Content is heavily HiON-Manual specific. SEV definitions tied to §3.2.1. Escalation ladder tied to §3.4.1 stage table. Lease Addendum, MUDA, MSA references throughout. Drill scenarios reference specific Manual sections. |
| 6 | Hedges in place on every financial, regulatory, eligibility, valuation, or Tesla-network claim? | PASS | Audit Fee amount tagged [CONFIRM] (FA primary needed). Cure period specifics tagged [CONFIRM]. MSA senior-management-referral mechanics tagged [CONFIRM]. Default categories explicitly cited as “for reference” with FA controlling (§3.4.3). |
| 7 | Wince test (Joe Lewis at IFA panel)? | PASS | Voice held across 165 minutes of content. Procedural imperatives (“Open a SEV-2 ticket within 1 hour…” “Do not close, cancel, or reclassify a ticket…”) match the playbook’s voice. No apologetic framing. |
| 8 | Could the learner pass Section 7 assessment without performing the actual job? | PASS | Knowledge check is 12 closed-form factual recall items (memorizable). Application Demonstration is a 30-minute three-phase tabletop requiring real-time SEV classification, ticket discipline, escalation-ladder sequencing, offboarding execution, and audit-disclosure judgment under simulated pressure. Memorization alone cannot pass the demo. |
Action items from M02 diagnostic: none. Module ready for SME review pending FA/MSA primary sources for the five outstanding claims in Source-Gaps-Log.md.
M03 · The brand promise and brand execution — v0.1
Diagnostic version: 8-point Training Diagnostic v0.1 Run date: 2026-05-19 Result: PASS 8/8
| # | Question | Result | Notes |
|---|---|---|---|
| 1 | Senior operator briefing — not a marketer? | PASS | Section 3 opens with the Manual’s own framing (“most valuable asset in the System”) and the Voice Playbook’s “voice is the moat” quote. Operating consequences throughout. No promotional language detected. |
| 2 | Load-bearing number near the top? | PASS | §4.1 leads with the five customer-promise pillars; “15 calendar days” appears as the operational remediation number throughout §4.7. |
| 3 | Never list words? | PASS | Module text scanned clean. Drill 5.3 contains deliberately bad LinkedIn copy (“Excited to announce… 🎉”) AS a violation example for the trainee to flag — this is teaching the violation, not committing it. The Brand Audit Pack in Section 7 includes similar deliberate-violation artifacts. |
| 4 | Exclamation points? | PASS | Module text contains none. Drill 5.3 example deliberately contains one to model the violation. |
| 5 | Could appear unchanged in 5 other franchise training programs? | PASS | Tesla mark constraints (§2.3.3), Voice Playbook integration, NACS-network-specific drill scenarios, 80-second walkthrough framing — all HiON-Tesla-Manual specific. |
| 6 | Hedges on regulatory/financial/Tesla-network claims? | PASS | FA §11 reference marked [CONFIRM]. Brand Asset Library current version marked [CONFIRM]. Site Design Manual marked [CONFIRM]. Launch toolkit marked [CONFIRM]. |
| 7 | Wince test (Joe Lewis at IFA panel)? | PASS | Voice held across 150 minutes + 30 OJT. Tony Cuomo (CX) and Will Frank (Dev) named SMEs throughout. |
| 8 | Could learner pass assessment without performing the job? | PASS | Knowledge check (12 questions) is memorizable. Application Demonstration is the Brand Audit Pack — 14 distinct violations across 8 artifacts in 30 minutes, with cited basis + corrective action + classification (signage / wrap / pavement / digital). Pass threshold of 12 of 14 identified. Real operational competence required. |
Action items from M03 diagnostic: none. Module ready for SME review pending FA / FDD / Partner Portal primary sources for the five outstanding claims in Source-Gaps-Log.md.
M04 · Site acquisition and feasibility — v0.1
Diagnostic version: 8-point Training Diagnostic v0.1 Run date: 2026-05-19 Result: PASS 8/8
| # | Question | Result | Notes |
|---|---|---|---|
| 1 | Senior operator briefing — not a marketer? | PASS | Section 3 opens with the Manual’s “the step at which feasibility truly succeeds or fails” framing. Pipeline math, deadline math, FPR discipline reads as operator analysis. |
| 2 | Load-bearing number near the top? | PASS | §4.3 leads with “5 Business Days” capture standard and 2-week / 30-day cadence triggers; §4.4 leads with “9 minimum requirements”; §4.9 leads with 180-day Authorization deadline. |
| 3 | Never list words? | PASS | Scanned across 9 core sections, 9 drills, 8 errors, 12 knowledge-check items, 8 job aids, OJT brief, and facilitator notes. None present. |
| 4 | Exclamation points? | PASS | None. |
| 5 | Could appear in 5 other programs? | PASS | Tesla-network-specific standardized configuration (§6.1 callout); FDD Item 19 / FTC Franchise Rule discipline; 180-day Authorization deadline; FA Attachment A Search Area references — all HiON-system-specific. |
| 6 | Hedges on financial / regulatory claims? | PASS | Development Extension Fee + Development Transfer Fee tagged [CONFIRM]. FA Attachment A specifics tagged [CONFIRM]. FDD Item 7 + Item 19 + Item 11 tagged [CONFIRM]. The §6.2.3 [MANDATORY] FPR discipline is the centerpiece of §4.7 — verbatim quoted with the FTC Franchise Rule basis. |
| 7 | Wince test (Joe Lewis at IFA panel)? | PASS | Voice held across 180 classroom minutes + 240 OJT minutes. The pipeline-math discipline reads as serious operator framework. |
| 8 | Could pass assessment without performing the job? | PASS | Knowledge check (12 closed-form). Application Demonstration is a 45-minute multi-artifact Site Acquisition Pack with disqualifier identification, exclusivity-violation identification, FPR-discipline application, schedule-backwards planning under utility-constraint pressure. Plus 240-minute Site Walk OJT producing a real On-Site Audit Worksheet at a real candidate site. |
Action items from M04 diagnostic: none. Module ready for SME review pending FA/FDD/Partner Portal primary sources for the six outstanding claims in Source-Gaps-Log.md. NotebookLM-draft corrections noted in Change Log (minimum 3 parking spaces vs. NotebookLM’s 4; 8 IHP categories vs. NotebookLM’s narrower list; 9 minimum requirements vs. NotebookLM’s 5; 4 authorization outcomes vs. NotebookLM’s 3).
M05 · Lease, Site Host relationship, and the Lease Addendum — v0.1
Diagnostic version: 8-point Training Diagnostic v0.1 Run date: 2026-05-19 Result: PASS 8/8
| # | Question | Result | Notes |
|---|---|---|---|
| 1 | Senior operator briefing — not a marketer? | PASS | Section 3 opens with the lease as legal foundation and the Lease Addendum as the franchise-to-lease bridge. Operating consequences throughout. The Acknowledged Elephant frames the Site Host counsel relationship realistically. |
| 2 | Load-bearing number near the top? | PASS | §4.3 leads with “8 [MANDATORY] required provisions.” Term-length math (FA initial term + at least one successor term) anchors §4.3. §4.5 leads with “10 Business Days” and “5 Business Days.” |
| 3 | Never list words? | PASS | Scanned across 8 core sections, 10 drills, 9 errors, 12 knowledge-check items, 8 job aids, facilitator notes. None present. |
| 4 | Exclamation points? | PASS | None. |
| 5 | Could appear in 5 other programs? | PASS | Lease Addendum + Collateral Assignment of Lease + SBA Addendum are HiON-FA-specific. The five §5.3 prohibited commitments are tied to the MSA structure. The side-letter prohibition is operationally distinctive. |
| 6 | Hedges on financial / regulatory claims? | PASS | FA Attachment D text marked [CONFIRM]. FA Attachment E text marked [CONFIRM]. FA cure periods marked [CONFIRM]. The §6.2.3 FPR discipline carried over from M04 with the same hedge posture. |
| 7 | Wince test (Joe Lewis at IFA panel)? | PASS | Voice held across 165 classroom minutes. The negotiation-discipline framing reads as serious operator counsel. |
| 8 | Could pass assessment without performing the job? | PASS | Knowledge check (12 closed-form). Application Demonstration is a 45-minute multi-artifact Lease Negotiation Pack with prohibited-commitment identification, required-provision gap detection, side-letter risk identification, Lease Addendum redline classification, SBA Addendum execution sequencing, and [APPROVAL REQUIRED] commercial-structure analysis. Real operational competence required. |
Action items from M05 diagnostic: none. Module ready for SME review pending FA primary sources for the four outstanding claims in Source-Gaps-Log.md. Phase B (Site Acquisition & Contracting) complete.
M06 · Design, permitting, and utility coordination — v0.1
Diagnostic version: 8-point Training Diagnostic v0.1 Run date: 2026-05-19 Result: PASS 8/8
| # | Question | Result | Notes |
|---|---|---|---|
| 1 | Senior operator briefing? | PASS | Section 3 frames the franchisee as general contractor of record per §7.2. Utility-timeline math reads as serious schedule discipline. |
| 2 | Load-bearing number near the top? | PASS | §4.2 leads with 10 design-package components; §4.3 with 15-BD HiON response; §4.5 with 15-BD utility service-order initiation post-Site-Authorization. |
| 3 | Never list? | PASS | None present. |
| 4 | Exclamation points? | PASS | None. |
| 5 | Could appear in 5 other programs? | PASS | NACS / Tesla Supercharger network specifics; the §7.1.3 design-review outcome typology; the §7.3 utility-account-in-Franchisee-entity-name discipline — all HiON-specific. |
| 6 | Hedges? | PASS | Site Design Manual specifics tagged [CONFIRM]. Partner Portal preferred-expediter list tagged [CONFIRM]. Manual Appendices B tagged [CONFIRM]. |
| 7 | Wince test? | PASS | Voice held. The transformer-backlog math reads as serious operator planning. |
| 8 | Could pass without doing the job? | PASS | Knowledge check 12 closed-form. Application Demonstration is a 60-minute Design Package Review Pack with missing-component identification, [APPROVAL REQUIRED] deviation detection, AHJ-conflict resolution, schedule-impact analysis, vendor-vetting decision. Real competence required. |
M07 · Construction management and commissioning — v0.1
Diagnostic version: 8-point Training Diagnostic v0.1 Run date: 2026-05-19 Result: PASS 8/8
| # | Question | Result | Notes |
|---|---|---|---|
| 1 | Senior operator briefing? | PASS | Section 3 opens with construction-as-asset framing. The §7.5.3 material-breach posture on premature public opening is treated as the highest-stakes rule in the Module. |
| 2 | Load-bearing number near the top? | PASS | §4.2 leads with 9 milestones; §4.4 with 1-Business-Day OSHA reporting; §4.5 with 10 readiness items; §4.9 with 5-calendar-day ribbon-cutting. |
| 3 | Never list? | PASS | None present. |
| 4 | Exclamation points? | PASS | None. |
| 5 | Could appear in 5 other programs? | PASS | False Call-Out mechanics + commissioning-readiness 10-item checklist + Tesla Supercharger network integration step — all HiON-MSA-specific. |
| 6 | Hedges? | PASS | MSA False Call-Out specifics tagged [CONFIRM]. MSA acceptance testing tagged [CONFIRM]. Launch toolkit current contents tagged [CONFIRM]. |
| 7 | Wince test? | PASS | The §7.5.3 public-opening prohibition framing reads as serious franchise-protection counsel. |
| 8 | Could pass without doing the job? | PASS | Knowledge check 12 closed-form. Application Demonstration is a 60-minute Commissioning Readiness Pack with multi-artifact gap identification (milestone logs, unapproved change order, late safety report, premature commissioning request, Site Host pressure, schedule risk). Real competence required. |
M09–M15 · Consolidated diagnostic summary
All 7 Phase D + Phase E modules passed the 8-point Training Diagnostic 8/8.
| Module | Pillars | Notes |
|---|---|---|
| M09 · Staffing, DBM, Personnel, Contractor Conduct | PASS 8/8 | Reflexive ITP framing handled — the trainee is in the program described in §8.3 and is responsible for ensuring future designated personnel meet it. Application demo: 45-min Staffing Pack with multi-artifact violation identification. |
| M10 · Site-Area Maintenance, Monitoring, Fault Escalation | PASS 8/8 | The §9.1 strict maintenance-division verbatim callout drives the module’s heaviest pedagogical emphasis. 240-min OJT at a HiON EV Facility for live inspection cadence. |
| M11 · Customer Experience, Payments, Driver Support | PASS 8/8 | §10.3.2 7 verbatim response patterns are the trainee’s operating script. Driver Day application demo as a 60-min role-play. |
| M12 · Vendors, Technology, Network Boundaries | PASS 8/8 | §14.5 interoperability boundaries are the heaviest emphasis — adjacent infrastructure proposals + incompatible grant programs are the most common pressure points. |
| M13 · Finance, Sinking Fund, Reporting | PASS 8/8 | §12.2 no-offset + §12.3 Sinking Fund discipline + §12.4 Gross Sales reporting cadence are the three highest stakes. Financial Discipline Pack application demo. |
| M14 · Compliance, Safety, Insurance, Risk | PASS 8/8 | §13.2.2 8-step incident procedure + §13.7 regulator-interaction discipline + §13.5 social-engineering resistance are the three highest stakes. Compliance Day Pack application demo with live regulator-arrival role-play. |
| M15 · Lifecycle — Refresh, Expansion, Transfer, Renewal, Closure | PASS 8/8 | Closes the rebuild. Lifecycle Event Pack application demo with 8 simultaneous events the trainee sequences correctly. |
Cross-module voice consistency: scanned across all 15 modules. Never-list terms appear only in deliberately-bad-example contexts (drill scenarios where the trainee is asked to identify the violation). No exclamation points in module text anywhere. HiON / HiON EV Franchise / HiON EV Facility / EV Charging Equipment terminology consistent across all modules. Voice Playbook integrated as operating reference throughout (M03 establishes the integration; M08 reinforces; every customer-facing or counterparty-facing module applies it).
M08 · Launch and local marketing — v0.1
Diagnostic version: 8-point Training Diagnostic v0.1 Run date: 2026-05-19 Result: PASS 8/8
| # | Question | Result | Notes |
|---|---|---|---|
| 1 | Senior operator briefing? | PASS | Section 3 opens with the §11.2 once-only-launch framing. The “Start-Up Advertising = material breach” stakes are explicit. Acknowledged Elephant on QSR-vs-HiON launch differences distinguishes the operator audience. |
| 2 | Load-bearing number near the top? | PASS | §4.2 leads with 5 calendar days + 15 Business Days. §4.4 with the 10-item launch-week checklist. §4.8 with the 10-Business-Day response. §4.9 with three distinct obligations. |
| 3 | Never list? | PASS | Drill 5.10’s “clean energy” framing is a deliberate violation example for the trainee to flag (consistent with M03 v0.1 precedent on teaching-the-violation). Module text otherwise clean. |
| 4 | Exclamation points? | PASS | None. |
| 5 | Could appear in 5 other programs? | PASS | Tesla-app-as-single-discovery-channel; Site Host co-marketing template framework; A&M Fund vs. Local Spend vs. Start-Up Advertising trichotomy — all HiON-specific. |
| 6 | Hedges? | PASS | Social Media Playbook current contents tagged [CONFIRM]. Launch toolkit current contents tagged [CONFIRM]. FDD Item 6/11 + FA §12 specifics tagged [CONFIRM]. Voice Playbook integration carries the §2.3.4 + §11.3 + §11.5 anti-comparative discipline. |
| 7 | Wince test? | PASS | Voice held across 150 classroom minutes. The §11.5.1 no-driver-support-channel discipline reads as serious operator counsel. |
| 8 | Could pass without doing the job? | PASS | Knowledge check 12 closed-form. Application Demonstration is a 60-minute Launch Pack with launch-cascade execution + multi-artifact violation identification + Site Host alternative proposal. Real competence required. |