The HiON Franchisee Training Program.
Fifteen modules drafted against the Operations Manual v1.0 Working Draft and the HiON Voice Playbook v1.0. Five journey phases, ordered the way the operator actually encounters the business. This site is the surface the team reviews from over the coming week.
Curriculum
The 15 modules, grouped by phase. Each module renders the full structure — pre-work, learning objectives, core content, assessment, OJT — exactly as drafted against the Operations Manual.
Framework
The structural documents the curriculum is generated against. Journey-based outline, module template, training register.
Decisions
Item 11 path, three-layer assessment, continuing-training framework, pre-work platform, training-staff disclosure, OJT supervisor. Most pending Jim sign-off.
Status
Orientation, outstanding-item logs, audit checklists. Start here in any new review session.
Reference
Source-gap log (~70 [CONFIRM] tags in 8 resolution clusters) and the 8-point voice diagnostic results.
This is read-only.
No assessment submission, no training log, no auth. The Partner Portal v1 training surface is the next build; spec is in Pre-Work Platform Recommendation.
Manual citations stay as plain text.
References like §2.1.2 point to the Operations Manual v1.0 Working Draft, which is not included in this site. The Manual itself is the source of truth for those citations.
[CONFIRM] tags are intentional.
~70 unresolved items remain across modules, all dependent on FA / MSA / FDD / Partner Portal contents. Grouped into 8 resolution clusters in Source Gaps Log.
Search is keyboard-first.
⌘K or / opens the index across every module, framework doc, decision memo, and reference log.